Refund policy
Try AcroGrip for 90 Days. If It Doesn’t Improve Your Grip, We’ll Make It Right.
90-Day Money-Back Guarantee
We want you to feel completely confident trying AcroGrip.
If you are not satisfied with your purchase, we offer a 90-day money-back guarantee from the date your order is delivered.
No stress. No complicated process.
How the Guarantee Works
If AcroGrip does not meet your expectations, simply contact us within 90 days of delivery and we will help resolve the issue.
Depending on the situation, we may offer:
- A replacement product
- Store credit
- A full or partial refund
Our goal is to make sure every customer has a positive experience with AcroGrip.
How to Request a Refund
To start a refund request, please email:
Include:
- Your order number
- A short description of the issue
- Photos if the product arrived damaged (if applicable)
Our team will review your request and respond as quickly as possible.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number, photos of the package and product so we can resolve the issue quickly.
Refund Conditions
To keep things fair for everyone, the following conditions apply:
- Refund requests must be submitted within 90 days of delivery
- The guarantee applies only to products purchased directly from acrogrip.com
- Shipping costs are non-refundable unless the item arrived damaged or incorrect
Our Promise
AcroGrip was designed with professional circus artists and athletes who rely on their grip every day.
If it doesn’t work for you, we want to make it right.
That’s our promise.